Returns & Exchanges
At Pass~Port, we want to ensure you are fully satisfied with your gear, which is why we offer a 30-day window for returns or exchanges on all unworn items. Please ensure all original tags remain attached and equipment is in its original packaging to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original shipping box and include the packing slip provided in your confirmation email.
Affix Shipping Label
Download and print the prepaid shipping label from the portal, then attach it clearly to the outside of your package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt until your refund is processed via your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing